About my role and impact
In 2019, I led a digital transformation project that motivated employees to recognize the importance of implementing UX practices in the Ministry for renewing the financial systems. As a result, I contributed to developing and enhancing a payment system called "UEPEX", which is crucial for managing the budget, finances, and accounting in the public sector.
What is UEPEX?
UEPEX is a financial software created in 2004. The objective is to execute external loans, for specific programmes or projects in Argentina.
About UEPEX
The UEPEX helpdesk, had increased incidents by 60% in 2018 due to usability issues and learning curve during onboarding.
About the organisation
All teams must adopt agile, people-centric processes to innovate and build efficient products. The testing and analyst team used outdated methodologies, lacked service design and UX skills, leading to blockages.
Objectives
- Involve functional analysts in the subject of user experience and new functional methodologies
- Define reasons to focus on user needs
- Acquire skills in user research techniques
- Understand the importance and benefits of forming an interdisciplinary team and working collaboratively
- Demonstrate prototyping skills and develop the ability to test the usability
- Understand the importance of measuring the KPI
Business Objectives
- Achieve consensus between the parties to determine long-term vision and purpose (Three years)
- Find, understand, justify and propose the value and benefits proposal.
- Investigate the risks and possible opportunities
- Determine a strategy to carry out the objective
- Try to identify tactics for the development of the final product
